Customer Service Administrator GERMAN market M/V/X

Description de la fonction

Our client is a well-established company operating in the technology industry. As a medium-sized organization, they are committed to delivering high-quality solutions and services to their clients.

As a Customer Service Administrator your responsibilities are:

• Provide professional customer service support to b2b clients within the technology industry.
• Handle customer inquiries and resolve issues in a timely manner.
• Manage order processing and ensure accurate data entry into the system.
• Collaborate with internal departments to ensure smooth delivery of services.
• Communicate effectively with German-speaking clients to address their needs.
• Maintain and update customer records in the database.
• Assist in preparing reports and documentation for the customer service team.
• Support the implementation of process improvements within the department.

Profil

A successful Customer Service Administrator should have:

• Experience or interest in a Customer Service B2B role.
• Fluency in German and English, both written and spoken.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office and familiarity with ERP systems.
• A proactive and detail-oriented approach to work.
• Excellent communication and interpersonal skills.

Avantages du poste

What the company offers you:

• A varied role within an international company active in technology.
• Inspiring and pleasant work environment where you can grow professionally.
• A comprehensive onboarding program with personalized one-on-one coaching.
• Support from a professional and engaged team.
• Attractive benefits including meal vouchers, eco vouchers, transport allowance, hospitalization insurance, 13th month salary, bonus, and double holiday pay.
• A 40-hour work week with flexible working hours.
• An easily accessible office in Zaventem (next to Brussels airport)

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