Customer Service OTC (EMEA) - HVAC - Zaventem M/V/X

Description de la fonction

Make an impact in a fast-moving industry!
Join an innovative and globally active company specializing in industrial compressors, heat pumps, and cooling systems. At the European headquarters in Nossegem, you'll be part of a collaborative team where accuracy, service, and teamwork come first.

About the company

• Established expertise: Nearly a century of excellence and innovation.
• Global presence: Active in more than a dozen countries, with a strong local team of around 100 employees in Belgium.
• Sustainability focus: Providing energy-efficient, circular solutions for industrial and HVAC applications.
• Collaborative culture: A supportive and dynamic workplace where development and teamwork are central.

As an Administrative Support professional for the Technical Service & Spare Parts team, you will ensure smooth coordination across the full Order-to-Cash process from quotation to invoicing.

Main responsibilities

• Prepare and follow up on price offers for spare parts and service interventions.
• Handle customer service requests via email and phone, and ensure accurate order processing in the ERP system.
• Coordinate order management, delivery times, and stock levels with purchasing and warehouse teams.
• Support invoicing and service reporting after on-site interventions.
• Provide general administrative support to ensure a seamless after-sales process.

Profil

• Bachelor degree or equivalent experience.
• Experience in customer service, order administration, or a similar support role.
• Communicative, customer-oriented, and able to work both independently and in a team.
• Analytical thinker with an eye for detail, you enjoy keeping things organized and accurate.
• Interest in technology, sales back-office, and process coordination.
• Resilient under pressure, with a hands-on mentality.
• Fluent in Dutch and English.
• Proficient in MS Office (Excel, Word, Outlook), experience with ERP systems (e.g. Oracle, SAP) is a plus.

Avantages du poste

• Competitive salary between €2,800 and €3,500 gross/month.
• 37.5-hour workweek with flexible hours and one remote day per week after onboarding.
• Comprehensive benefits package: meal and eco vouchers, insurance plans, and net expense allowance.
• Five additional ADV days and a cafeteria plan with options like bike leasing or extra holidays.
• Structured onboarding, hands-on training, and growth opportunities in a sustainable, team-driven environment.

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