Sales Support - Retail & Distribution - Zaventem M/V/X

Description de l'entreprise

Make an impact as Sales Support at a global leader in specialty ingredient solutions.

Our client is an international powerhouse in the distribution of high-quality, specialty ingredients for sectors such as food, pharmaceuticals, personal care, and industrial applications. With operations in over 70 countries and more than 2,700 employees worldwide, they connect top manufacturers with thousands of customers through a strong network of technical expertise and value-driven solutions.

What sets them apart? A unique blend of entrepreneurship, knowledge-sharing, and deep technological support. Across their state-of-the-art labs and formulation centers around the world, they develop tailor-made ingredient solutions that create real value for customers - while also contributing to a better future for people and the planet.

In Belgium, the company has been firmly established since the early 1990s, with its offices based in Zaventem - easily accessible and centrally located. The local team of around 50 employees reflects the company's global values while fostering a warm, collaborative and entrepreneurial spirit. Here, you're not just a number - you're part of a "One Team" culture, where flexibility, ownership, and innovation are encouraged every day.

Description de la fonction

As a Sales Support, your responsibilities are:

• Sales Team Support: Assist the sales team with pricing, quotes, contract proposals, and forecasting to ensure competitive offerings.
• Order Management & Optimizing Solutions: Oversee and track orders, ensuring timely delivery, resolving any order discrepancies or delivery issues, and addressing customer inquiries promptly to ensure smooth operations.
• Customer Complaints: Handle customer complaints effectively, providing quick resolutions to maintain high levels of customer satisfaction.
• Account Planning & Pricing: Assist with account planning, pricing strategies, and update the CRM with market insights to support sales objectives.
• Compliance: Ensure adherence to standards, maintaining high-quality operations in all order processing and sales support tasks.
• KPI Achievement: Work towards achieving KPIs related to sales targets and operational efficiency.
• Team Collaboration: Collaborate with team members to share knowledge, close deals, and provide operational support.

Profil

A successful Sales Support should have:

• A Bachelor's degree (or equivalent experience).
• 3+ years of experience in sales support or customer service in a dynamic, fast-paced environment.
• Strong communication skills, with the ability to engage with customers and colleagues fluently in Dutch, English, and French.
• Proficiency in ERP systems (experience with CRM systems is a plus).
• A customer-focused, proactive mindset, with excellent problem-solving and time management abilities.
• A dynamic, solution-oriented approach, able to prioritize tasks and work independently while being a team player.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

Envie d'en apprendre davantage sur ce métier ou sur un métier proche de celui-ci ? Parcourez toutes les informations utiles sur Panorama des métiers. Panorama des métiers