Customer Technical Support Specialist M/V/X

Description de la fonction

bioMérieux is looking for a dynamic and proactive Customer Technical Support Specialist to join the Customer Service Support Team, covering the Flemish markets.

Main tasks:

• In this role, you will contribute to customer satisfaction and service profitability by:
• Providing remote technical and scientific support, including troubleshooting and field action completion to ensure the best remote fix rate.
• Acting as a key contact for internal and external customer requests to ensure the highest level of customer experience and satisfaction.
• Leading troubleshooting analysis, diagnosing issues, delivering solutions, or planning field interventions when needed.
• Preparing service work orders and ensuring smooth coordination between remote and field service teams.
• Reporting all events in the ERP system to ensure traceability in accordance with company quality standards and regulations.
• Updating the installed base and knowledge base with relevant information.
• Identifying service opportunities (training, connectivity, service contracts) and informing the sales team of customer needs, risks, or leads.
• Supporting the implementation of new products, methodologies, and processes, and contributing to continuous improvement.
• Performing repairs and calibrations in the in-house workshop if needed.
• Joining Field Service Engineers on-site for installations and maintenance activities as part of continuous learning.

Profil

• Secondary education diploma or bachelor's degree in engineering (electronics, IT, biotechnology) or similar experience.
• Comfortable in a digital environment with strong IT skills (ERP tools, MS Office).
• A good listener, empathetic, assertive, organized, and autonomous.
• Able to analyze, manage priorities, and make well-considered decisions in critical or stressful situations.
• Customer- and solution-oriented with strong communication skills.
• Fluent in Dutch and English, with intermediate French.

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Indépendant - (B1)
  • Écrire : Indépendant - (B1)
  • Lire : Indépendant - (B1)
  • Parler : Indépendant - (B1)

• Néérlandais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Elémentaire (A)
  • Écrire : Elémentaire (A)
  • Lire : Elémentaire (A)
  • Parler : Elémentaire (A)

Avantages du poste

• Location: Brussels office (2 days) + home office (3 days)
• Attractive Monthly Salary
• Bonus: 7.18% annual target bonus
• Net allowance: € 80
• Dental and hospitalization insurance
• € 250 eco cheques
• 20 + 6 holidays
• Car

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