After-Sales Service Representative (FR / NL) M/V/X

Description de l'entreprise

Our client is located near Louvain-la-Neuve.

Description de la fonction

As an After-Sales Service Representative (FR / NL) at our client, you will be in charge of the following responsibilities:

• Manage incoming customer calls and emails.
• Analyze service requests and determine necessary actions.
• Plan and coordinate daily schedules for technicians.
• Oversee technician planning for our client's locations.
• Order materials and follow up on deliveries.
• Ensure proper administrative follow-up of cases and encode information in the ERP.
• Maintain regular contact with customers to ensure high-quality service.
• Collaborate closely with the manager and technical teams.

Profil

The ideal After-Sales Service Representative (FR / NL) would have the following skills:

• Strong commercial mindset and customer-oriented approach.
• Fluent in French and Dutch. English is a plus.
• Good knowledge of Excel.
• Experience in after-sales, customer service, planning, or technical administration.
• Able to quickly gain autonomy.
• Reactive, organised, and responsible.
• Easy communicator with excellent interpersonal skills.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)