Customer Service Representative - Trilingual /X) M/V/X

Description de l'entreprise

Our client is a well-established company within the insurance. A mid-sized organization committed to delivering efficient, professional services.

Description de la fonction

As a Customer Service Representative your responsibilities are:

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate and timely information regarding insurance products and services.
• Assist clients with policy updates, renewals, and claims processes.
• Handle and resolve customer complaints in a professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to ensure customer satisfaction.
• Identify opportunities for process improvements to enhance the customer experience.
• Stay updated on industry regulations and company policies.

Profil

A successful Customer Service Representative should have:

• Educational background relevant to insurance or business services.
• Strong communication and interpersonal skills.
• A customer-focused mindset with a problem-solving attitude.
• Ability to handle multiple tasks efficiently.
• Fluency in French, Dutch & English.
• Proficiency in using computer systems and customer service software.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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