Customer Operations Specialist (Trilingual) M/V/X

Description de l'entreprise

Our client is a well-established company within the insurance industry, known for its commitment to providing high-quality services.

Description de la fonction

As a Customer Operations Specialist (Trilingual) your responsibilities are:

• Manage and process customer inquiries and requests effectively.
• Handle client files from A-Z.
• Coordinate with internal teams and external stakeholders.
• Provide clear and professional communication in Dutch, French, and English.
• Maintain a high level of customer satisfaction through excellent service delivery.
• Analyze customer feedback and suggest improvements where necessary.

Profil

A successful Customer Operations Specialist (Trilingual) should have:

• Fluency in Dutch, French, and English (both written and spoken).
• Strong team-oriented mindset.
• Experience with admin work + client contact.
• Attention to detail and ability to work under pressure.
• Proficiency in using customer management systems and tools.
• A proactive and solution-oriented mindset.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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