Services Account Representative M/V/X

Description de l'entreprise

This international company is focusing on delivering high-quality products and services to its B2B customers.

Description de la fonction

We are looking for a Services Account Representative who will:

• Support team members as the main customer contact for operational service matters
• Help manage service contracts, service coordination and customer support
• Contribute to service sales growth through effective account management
• Work closely with internal stakeholders to deliver high-quality, customer-focused solutions

What you will do:

• Handle orders and coordinate relevant parts and materials
• Perform purchasing and invoicing tasks; collaborate closely with service admin teams
• Coordinate service contract fulfilment and non-contract events, including scheduling and scope changes
• Lead customer communication and planning for service, maintenance, permanent solutions and rebuild kits
• Resolve customer enquiries and direct them within the organization
• Support sales teams and customers to achieve desired outcomes
• Follow up on customer satisfaction and represent the customer voice internally

Profil

A successful Services Account Representative should bring:

• Experience in a customer-focused role, preferably with responsibilities in order management and service coordination.
• Strong skills in managing customer accounts and handling administrative tasks.
• Excellent communication and organizational abilities.
• A collaborative mindset and the ability to work effectively within a team.
• Proficiency in software and tools (SAP, excel).
• Fluent in English and Dutch (French is a plus).

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)