Customer Service Officer After Sales M/V/X

Description de la fonction

Our client is located near Wavre.

As a Customer Service Officer After Sales at our client, you will be in charge of the following responsibilities:

• Manage incoming customer calls and emails.
• Analyze service requests and determine necessary actions.
• Plan and coordinate daily schedules for technicians.
• Oversee technician planning for our client's locations.
• Order materials and follow up on deliveries.
• Ensure proper administrative follow-up of cases and encode information in the ERP.
• Maintain regular contact with customers to ensure high-quality service.
• Collaborate closely with the manager and technical teams.

Profil

The ideal Customer Service Officer After Sales would have the following skills:

• Strong commercial mindset and customer-oriented approach.
• Fluent in French and Dutch. English is a plus.
• Good knowledge of Excel.
• Experience in after-sales, customer service, planning, or technical administration.
• Able to quickly gain autonomy.
• Reactive, organised, and responsible.
• Easy communicator with excellent interpersonal skills.

Avantages du poste

• No remote work possible !
• A human-sized company where autonomy and initiative are valued.
• A solid and experienced technical team with excellent team spirit.
• A diverse and dynamic role at the crossroads of customer contact, planning, and technical coordination.

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