German speaker Customer Service Representative - /X M/V/X

Description de l'entreprise

Our client is a reputable organization within the Financial Services Industry, known for its excellence in customer service and operational efficiency. The company operates as a medium-sized firm, offering a supportive and professional work environment.

Description de la fonction

As a German speaker Customer Service Representative, your responsibilities are:

• Provide exceptional customer support in the Financial Services Industry.
• Handle customer inquiries and resolve issues efficiently in both German and English.
• Ensure customer satisfaction by delivering accurate and timely responses.
• Maintain clear and professional communication at all times.
• Document and update customer interactions in the system.
• Collaborate with other departments to address customer needs effectively.
• Identify opportunities for process improvements to enhance customer experience.
• Adhere to company policies and procedures while handling sensitive information.

Profil

A successful German speaker Customer Service Representative should have:

• Fluency in German at a mother tongue level.
• Very good proficiency in English for professional communication.
• Strong problem-solving and organizational skills.
• An ability to manage multiple tasks efficiently.
• Attention to detail and commitment to providing excellent service.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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