Customer Service - Financial Services - Brussels - /X M/V/X

Description de l'entreprise

Our client is a well-established organization in the Financial services industry, known for providing excellent customer-focused solutions. They offer a supportive and professional environment with a focus on delivering high-quality services.

Description de la fonction

As a Customer Service professional, your responsibilities are:

• Respond to customer inquiries and provide accurate information in Dutch and French.
• Handle customer complaints and resolve issues in a professional manner.
• Maintain and update customer records in the database.
• Coordinate with internal teams to ensure timely resolution of customer requests.
• Identify and escalate priority issues to the appropriate departments.
• Provide support in the preparation of reports and documentation.
• Ensure customer satisfaction by delivering a high level of service.
• Contribute to the continuous improvement of customer service processes.

Profil

A successful Customer Service professional should have:

• An excellent level of Dutch and French,
• A minimum secondary degree in education.
• Previous experience in Customer Service roles.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency in basic computer applications and systems.
• A proactive and customer-oriented approach.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

Envie d'en apprendre davantage sur ce métier ou sur un métier proche de celui-ci ? Parcourez toutes les informations utiles sur Panorama des métiers. Panorama des métiers