Customer Service Officer (FR / NL) M/V/X

Description de la fonction

Our client is based in Brussels.

As a Customer Service Officer (FR / NL) at our client, you will have the following responsibilities:

• You are the main point of contact for clients and partners. You also work closely with internal teams at our client.
• You ensure that the whole cycle runs smoothly for them, from planning to invoicing.
• You work closely with various internal teams and build lasting relationships with our B2B clients.
• You coordinate and schedule laboratory assignments so that everything is completed on time and in accordance with agreements.
• You handle incoming emails, phone calls and all practical questions from our clients and respond in a professional, solution-oriented manner.
• You are responsible for creating and accurately checking invoices.
• You accurately record client data and orders in the system.

Profil

The ideal Customer Service Officer (FR / NL) at our client would have the following skills :

• Ideally 4 or 5 years of experience in a Customer Service Departement.
• An experience in invoicing and planning is a great plus !
• You are fluent in both French and Dutch (Mandatory).
• You are solution-oriented.
• You have great &nalytical and organizational skills.

Avantages du poste

• Inclusive and dynamic work environment
• Autonomy