Customer Service M/V/X

Description de l'entreprise

Our client is based in Brussels and evolves in the leisure industry.

Description de la fonction

As part of the Customer Service department of our client, you will have the following responsibilities:

• Handle clients' issues via phone and email.
• Organize planning for internal stakeholders
• Work on Data management: register correct data and keep the database up to date, solves issue with incomplete files for example.
• Assist on process optimizations within the department.

Profil

The ideal Customer Service for our client would have the following skills :

• A Bachelor Degree or a Master Degree.
• At least 2 years of experience in customer support.
• Fluency in French and Dutch.
• Strong experience with Excel (advanced Pivot table knowledge).
• Analytical mindset & strong communication skills.
• Customer-focused with a commercial mindset.
• Team Player mentality.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)