Field Service Engineer/Technician - French and Dutch M/V/X

Description de l'entreprise

Our client is a global leader in ophthalmic solutions, operating in more than 100 countries and serving optical professionals, eyecare specialists and retail partners. With an extensive portfolio of high-tech optical instruments and diagnostic equipment, the organisation supports innovation, premium customer service, and cutting-edge vision-care technologies.

To strengthen its Belgian technical team, the company is seeking a Field Service Engineer to clients with installation, maintenance and technical troubleshooting of optical instruments.

Description de la fonction

Installation & Maintenance

• Install optical instruments and ensure correct configuration at the customer site.
• Perform preventive and corrective maintenance interventions.
• Diagnose technical issues and carry out repairs within after-sales service operations.

Customer Training & Support

• Train customers (opticians, ophthalmologists) on equipment use, daily maintenance, and best practices.
• Provide guidance on instrument performance and care to optimise uptime.

Technical Troubleshooting

• Analyse malfunctions, identify root causes, and implement effective corrective actions.
• Ensure responsiveness and high service standards across all interventions.

Commercial & Relationship Management

• Promote products and services during customer interactions to reinforce customer loyalty.
• Identify opportunities to improve customer satisfaction and support business development.

Coordination & Administration

• Organise and plan service interventions independently.
• Carry out administrative follow-up related to interventions and reporting.
• Manage logistics tasks such as stock monitoring of spare parts and materials.

Profil

Qualifications

• A technical diploma (CESS/A2) or equivalent.
• Valid driving licence (company vehicle provided - van).

Experience

• Experience in field service, technical support, or after-sales service.
• Strong IT skills and understanding of network connectivity.
• Experience in optical or biomedical equipment is a plus.

Languages

• Fluency in French & Dutch is required.
• Good command of English is an asset.

Personal Skills

• Strong sense of service, customer-oriented mindset.
• Autonomous, organised, and capable of managing field work independently.
• Excellent interpersonal skills and ability to build trust with customers.
• Ability to access regions such as Ternat, Asse, Dilbeek, Meise is an advantage.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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