CS DACH for the Medical Industry M/V/X

Description de l'entreprise

Our client is a well-established organization in the life science sector. This company operates on an international level and provides innovative solutions to meet the needs of its clients, ensuring high standards of service and reliability.

Description de la fonction

As a CS DACH for the Medical Industry your responsibilities are:

• Act as the primary point of contact for customers in the DACH region, addressing inquiries and resolving issues promptly.
• Process and manage customer orders accurately and efficiently.
• Handle customer inquiries, complaints, specific demands, ...
• Handle returns
• Coordinate with internal departments to ensure timely delivery of products and services.
• Maintain and update customer records in the system to ensure accuracy.
• Provide product information and guidance to customers in the life science industry.
• Support the sales team with administrative tasks and customer follow-ups.
• Monitor and handle customer complaints to achieve effective resolutions.
• Contribute to process improvement initiatives within the customer service department.

Profil

A successful CS DACH for the Medical Industry should have:

• Strong communication skills in German and English, both written and spoken.
• Experience in customer service (within the life science or medical industry is a plus)
• Proficiency in using SAP
• Problem-solving skills and a customer-focused approach.
• Organizational skills and attention to detail.
• Ability to work collaboratively in a team environment.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)