Key Account & Problem Solving Assistant H/F/X

Description de la fonction

The KAPSA role provides operational and administrative support to Key Account Managers (KAMs) and Sales Administration teams. The position ensures smooth execution of customer-related processes, problem resolution, and coordination across internal stakeholders to maintain high service quality for strategic accounts.

4-month temporary contract!

Profil

• Strong organizational and problem-solving skills.
• Excellent communication and coordination abilities across teams and regions.
• Proficiency in ERP systems and internal tools (SAP)
• Attention to detail and ability to manage multiple priorities.
• Multilingual capability is a plus (English required; other European languages preferred).

• Customer & Order Management
• Enter and validate sample requests in the system, ensuring accurate details (sold-to, ship-to, material, price, quantity, delivery date, reason for sampling).
• Support order entry and liaise with Local Sales Assistants for timely processing.
• Collect and transmit data for new customer creation and maintain updates in internal tools.
• Credit & Payment Follow-up
• Monitor overdue payments and coordinate with KAMs for resolution.
• Assist in handling product returns due to quality or logistics issues in collaboration with KAMs and relevant departments.
• Reporting & Forecasting
• Support forecast entry during absences and maintain visit/call/monthly reports in designated systems.

Compétences linguistiques

• Français (atout)

  • Comprendre : Indépendant - (B1)
  • Écrire : Indépendant - (B1)
  • Lire : Indépendant - (B1)
  • Parler : Indépendant - (B1)

Avantages du poste