Customer Service & Logistics assistant M/V/X

Description de la fonction

Our client is a fast-growing scale-up with big ambitions and a hands-on mindset. Our structure is still evolving, so we're looking for someone who enjoys variety, takes initiative, and feels at home in a dynamic environment where no two days look the same.

As the Customer Service & Logistics Assistant, you'll be the operational backbone of their daily activities. You'll support customers, follow up orders, prepare shipments, and handle administrative tasks from A to Z. You'll work closely with the small team and help them build efficient processes as they grow.Your Responsibilities

• First point of contact for customers (phone & email)
• Order processing and follow-up from confirmation to delivery
• Preparing and packing outgoing shipments when needed
• Coordinating with logistics partners and tracking deliveries
• Creating and sending invoices
• Handling administrative tasks related to orders, returns, and stock
• Supporting the team with ad-hoc tasks typical for a scale-up environment
• Thinking proactively about improvements and more efficient workflow

Profil

• You speak Dutch and English fluently
• You enjoy a mix of customer contact, logistics tasks, and admin work
• You're hands-on, flexible, and not afraid to roll up your sleeves
• You're comfortable in a company with little structure and lots of room to shape your role
• You're organized, reliable, and proactive
• Experience in customer service, logistics, or administration is a plus, but mindset matters most

Avantages du poste

What they offer

• A varied role with real impact in a growing scale-up
• A friendly, informal team where your ideas matter
• Space to learn, grow, and take ownership
• A mix of office work and practical tasks, never boring