Freelance Head of Customer Service M/V/X

Description de la fonction

This opportunity is with a large organization in the industrial/manufacturing sector, known for its commitment to delivering high-quality products and services. The company operates in Zaventem, offering a professional and structured working environment.

As a Freelance Head of Customer Service your responsibilities are:

• Lead and manage the customer service team to achieve operational goals.
• Ensure timely and accurate order processing and delivery coordination.
• Develop and implement strategies to improve customer satisfaction.
• Collaborate with internal departments to streamline processes and enhance efficiency.
• Monitor and report on key performance indicators (KPIs) related to customer service.
• Handle escalated customer inquiries and provide effective solutions.
• Ensure compliance with company policies and industry standards.
• Identify opportunities for training and development within the team.

Profil

A successful Freelance Head of Customer Service should have:

• Proven experience in Customer Service Management
• Strong people management skills (international team management)
• Experience in export environments with complex customs regulations
• English mandatory (international / English-speaking team) - Spanish is a plus
• Structured, diplomatic profile able to manage sensitive situations

Avantages du poste

Our customer offers you:

• A competitive daily rate
• An opportunity to work within a large organization in the industrial/manufacturing sector.
• A temporary contract with a focus on impactful and meaningful work.
• A professional workplace located in Zaventem.

If you are ready to take on this challenging and rewarding role as an IM Head of Customer Service, we encourage you to apply today

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