Customer Service OTC EMEA Region M/V/X

Description de l'entreprise

Our client is a well-established organization within the Energy & Natural Resources industry. They are active over the entire world, have strong values and offer great opportunities.

Description de la fonction

As a Customer Service OTC EMEA Region your responsibilities are:

• Oversee the complete order-to-cash (OTC) process for the EMEA region.
• Manage customer inquiries and provide timely resolutions.
• Ensure accurate processing of orders and invoicing.
• Collaborate with internal teams to optimize customer satisfaction.
• Monitor and manage delivery schedules and logistics coordination.
• Monitor Product availabilities.
• Maintain accurate records of transactions and customer interactions.
• Provide reports and insights to support decision-making processes.
• Manage Returns.
• Contribute to process improvements within the customer service department.

Profil

A successful Customer Service OTC EMEA Region should have:

• Educational background in business, supply chain, or a related field.
• SAP Super User
• Experience in customer service OTC
• Proficiency in managing order-to-cash processes.
• Strong communication and problem-solving skills.
• Knowledge of logistics and supply chain operations.
• Fluency in English; additional languages are an advantage.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)