Customer Service Representative H/F/X

Description de la fonction

Robert Half is seeking a Customer Service Representative (m/f/x) for a client in the Brussels region.

This company operates within an international and competitive sector. With a strong focus on innovation and customer experience, the organization offers plenty of opportunities for employees who are eager to grow within a dynamic and collaborative team.

Your responsibilities: You serve as the first point of contact for your French-speaking customer portfolio and collaborate with internal departments such as Sales, Logistics, Marketing, and Finance. You coordinate the timely delivery of products, manage any delivery issues, and actively seek out solutions. You register and handle complaints efficiently and in a customer-oriented manner. You maintain oversight of prices and contracts and accurately enter these in the system. You support the Sales department with commercial reporting and analysis. You process all administrative tasks accurately in the ERP system and provide backup support to colleagues. You contribute to the training and guidance of new team members.

Profil

Your profile: You hold a bachelor's degree or have equivalent experience in an international customer service role. You have at least 3 years of relevant work experience. You are fluent in both spoken and written French and English. You are highly analytical and experienced with ERP systems (SAP is a plus). You are customer-focused, precise, and able to organize your work independently. You are stress-resistant, flexible, and enjoy working collaboratively in a team.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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