Customer Relations Specialist - Italian & Spanish speaker M/V/X

Description de la fonction

Our client is a multinational company in the healthcare sector, recognized for its strong commitment to innovation and quality. Based in Leuven, they operate as a medium-sized organization providing specialized services to customers across Europe.

To strengthen their Customer Relations team and support the Southern European market, they are currently looking for a Spanish- and Italian-speaking professional.

As a Customer Relations Specialist your responsibilities are:

• Responding promptly and professionally to customer inquiries.
• Managing and resolving customer issues and complaints.
• Processing orders and ensuring timely delivery of products.
• Maintaining accurate customer records and documentation.
• Collaborating with internal teams to address customer needs effectively.
• Providing product information and guidance to clients.
• Monitoring and tracking customer satisfaction levels.
• Contributing to the continuous improvement of customer service processes.

Profil

A successful Customer Relations Specialist should have:

• A relevant educational background in a related field.
• Experience in customer service, order management, or a service advisor/coordinator role.
• An interest in and affinity for the healthcare sector.
• Strong communication and problem-solving skills.
• Proficiency with CRM systems and ERP tools.
• The ability to work well under pressure and meet deadlines.
• Excellent attention to detail and strong organizational skills.
• Fluency in English, Italian, and Spanish; French is considered a plus.

Avantages du poste

Our partner offers you:

• A competitive monthly salary between €3,600 and €4,200, depending on your experience.
• An attractive benefits package including meal vouchers, eco vouchers, transport allowance, net allowances, various insurances, and more.
• A full-time position with the possibility to work 2 days per week from home.
• 32 vacation days (including 12 ADV days).
• A dynamic, collaborative, and international work environment in Leuven.

If you are ready to take on this exciting challenge as a Customer Relations Specialist, apply now and join a company that truly values quality, teamwork, and customer satisfaction.

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