Customer Relations Specialist - Italian & Spanish speaker M/V/X

Description de l'entreprise

Our client is a multinational company in the healthcare sector, recognized for its strong commitment to innovation and quality. Based in Leuven, they operate as a medium-sized organization providing specialized services to customers across Europe.

To strengthen their Customer Relations team and support the Southern European market, they are currently looking for a Spanish- and Italian-speaking professional.

Description de la fonction

As a Customer Relations Specialist your responsibilities are:

• Responding promptly and professionally to customer inquiries.
• Managing and resolving customer issues and complaints.
• Processing orders and ensuring timely delivery of products.
• Maintaining accurate customer records and documentation.
• Collaborating with internal teams to address customer needs effectively.
• Providing product information and guidance to clients.
• Monitoring and tracking customer satisfaction levels.
• Contributing to the continuous improvement of customer service processes.

Profil

A successful Customer Relations Specialist should have:

• A relevant educational background in a related field.
• Experience in customer service, order management, or a service advisor/coordinator role.
• An interest in and affinity for the healthcare sector.
• Strong communication and problem-solving skills.
• Proficiency with CRM systems and ERP tools.
• The ability to work well under pressure and meet deadlines.
• Excellent attention to detail and strong organizational skills.
• Fluency in English, Italian, and Spanish; French is considered a plus.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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