Membership and Customer Care Coordinator M/V/X

Description de l'entreprise

Communication Company 

Description de la fonction

"Your go-to partner for seamless membership support and outstanding customer care " 

:
1. Membership Database Management
.    Maintaining an accurate, secure and GDPR compliant member database, ensuring information stays up to date and duplicates are merged. 
.    Managing membership types, pricing rules, groups, and access rights within Odoo. 
.    Managing automated communications for new and renewed members. 
2. Membership Applications, Renewals & Dues Administration
.    Managing the entire renewal cycle, including reminders. 
.    Approving/validating new membership applications and monitoring renewal status. 
.    Issuing/creating invoices, managing payment follow up, reconciling payments, updating records accordingly and tracking dues across multiple channels (credit card, bank transfer, payment gateways such as Stripe). 
3. Member Communication & Customer Care
.    Acting as the first point of contact for all enquiries by email or phone. 
.    Ensuring timely, professional responses, within organisational SLAs (e.g., within 48 hours). 
.    Managing membership confirmations, renewal acknowledgements, and personalised updates. 
4. Reporting, Analytics & Dashboards
.    Generating monthly membership reports, showing growth, retention, turnover, and financials. 
.    Producing lists and exports for committees, governance, event marketing, or elections. 
.    Using dashboards to track the membership lifecycle and revenue.

Profil

Excellent spoken and written English; additional languages are a plus
Proficient in Microsoft Office (Word, Excel, Outlook); comfortable learning with database
Good with numbers; basic knowledge of accounting processes is an advantage
Excellent customer service skills and ability to work effectively with a wide range of individuals and teams
Strong listening skills and the ability to communicate clearly and politely in writing
Detail-oriented, with strong time management and prioritisation abilities
Able to remain calm and focused under pressure
Capable of working independently with minimal supervision
Friendly, approachable, and professional demeanour
Fast learner with a proactive attitude
Excellent problem-solving skills
Training Provided

CRM system: how to manage registrations under Events module
Basic accounting workflows: understanding invoices, credit notes, and refund processes
Membership structure: learning the different membership types and how they interact with event pricing or access

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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