Customer & Administration officer (Insurance) M/V/X

Description de l'entreprise

Our client is a well-established, medium-sized enterprise in the insurance sector, known for their commitment to delivering exceptional services to their customers. They are based in Brussels and strive to maintain a high standard of professionalism in their operations.

Description de la fonction

As a Customer & Administration Officer your responsibilities are:

• Handle incoming calls from customers requesting assistance
• Open, register and follow up support cases in the internal system
• Coordinate service partners to deliver fast, effective solutions
• Analyse situations and decide the right next steps under time pressure
• Guide customers clearly throughout their case with solution-oriented communication
• Ensure accurate administration and correct closure of all files

Profil

A successful Customer & Administration Officer should have:

• Strong communication skills and customer-first attitude
• Able to stay calm and think clearly in urgent or unexpected situations
• Comfortable with high call volumes and fast decision-making
• Good command of Dutch and French; English is a plus
• Computer-savvy and quick to learn new tools and processes

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

Envie d'en apprendre davantage sur ce métier ou sur un métier proche de celui-ci ? Parcourez toutes les informations utiles sur Panorama des métiers. Panorama des métiers