Customer Service Representative M/V/X

Description de la fonction

Our client is an international company well known within the life science industry. With a strong focus on innovation, quality, and customer well-being, they strive to create safer workplaces and improve lives worldwide.

As a Customer Service Representative your responsibilities are:

• Serve as the main contact for customers, managing orders, deliveries, and inquiries,
• Monitor and follow up on outstanding orders, backorders, and shipment documentation,
• Collaborate with Sales, Logistics, Marketing, and Credit teams to resolve issues and support customers,
• Handle service complaints, provide updates, and issue commercial compensations when needed,
• Prepare reports, support team members, and help train newly hired CSRs.

Profil

A successful Customer Service Representative should have:

• Strong communication skills in English and French,
• A customer-focused mindset,
• Experience working with Middle Eastern, Mediterranean, or African markets is an asset,
• Ability to manage orders in an ERP system (SAP is a plus),
• Analytical thinking with the ability to interpret reports and forecasts,
• Solid understanding of logistics, supply chain, and OTC processes,
• Organized, detail-oriented, resilient under pressure, and effective in a team.

Avantages du poste

Key benefits of the role include:

• Competitive compensation package with performance-based annual bonus,
• Flexible, hybrid work environment that supports work-life balance,
• Strong learning and development opportunities through internal training programs,
• Inclusive, collaborative culture with clear paths for career growth.

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