On-site IT Support M/V/X

Description de l'entreprise

Our client is a global organization recognised for its international presence and high standards of excellence. Operating across numerous countries, it provides a modern, innovation-driven environment with a strong commitment to diversity, inclusion, and collaboration across teams.

Description de la fonction

• Provide hands-on technical support: install/upgrade software, configure hardware, manage mobile devices, and support video conferencing systems.
• Own incidents end-to-end, escalating when needed and ensuring resolution and follow-up with users.
• Conduct troubleshooting using diagnostic tools and maintain accurate documentation of actions taken.
• Perform preventive maintenance on workstations, printers, and peripherals.
• Support AV equipment for meetings and webinars, ensuring smooth operation.
• Contribute to continuous improvements related to the on-site IT environment.
• Apply information security guidelines and help users operate within the established ISMS framework

Profil

• Strong experience in IT support with solid knowledge of computer hardware, Windows 11, and Microsoft 365 applications.
• Used to working within a service desk model under SLAs, managing and resolving support tickets.
• Experience in collaborative, team-oriented environments; ability to communicate proficiently in English.
• Flexible and willing to occasionally work outside regular business hours.
• Demonstrates analytical thinking, problem-solving, reliability, integrity, and strong interpersonal skills.
• French & english speaker.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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