IT Service Management Consultant H/F/X

Description de l'entreprise

Huxley delivers a world-class recruitment service that adapts to your changing needs. Our teams specialise in IT jobs across a wide range of industries. In Belgium we cover consultancy, freelancers and permanent positions (headhunting). We specialize in placing roles from mid-level management through to C-Suite across a range of disciplines. We also operate as a full service recruitment partner, with capabilities to support sourcing back office and administrative staff. With unrivaled access to a global network of talent and leading industry experts with the latest market knowledge, we give you the strength and agility of a global staffing company with specialists that are dedicated to your local market. This gives you a tailored approach that achieves success for you.

Description de la fonction

About the Role

We are looking for an experienced ITSM/ITAM Consultant to strengthen our client's team. In this role, you will manage, support, and continuously improve our ITSM/ITAM platform (BMC Helix), contributing both to internal initiatives and customer-facing consulting missions.

You will act as a subject-matter expert, helping design optimized service management solutions, delivering technical configurations, and supporting the evolution of our tooling landscape. Your work will have a direct impact across the entire organization.

Your Mission

As an ITSM/ITAM Consultant, you will:

Platform Management & Development

• Configure, administer, and troubleshoot NRB's ITSM/ITAM platform (BMC Helix).
• Design and implement workflows, forms, business rules, and integrations.
• Deploy product updates, identify production issues, and ensure platform stability.
• Translate business requirements into technical solutions while ensuring alignment with ITIL best practices.

Support & Continuous Improvement

• Diagnose and resolve incidents related to the platform.
• Manage change requests from analysis through implementation.
• Maintain clear, up-to-date documentation of configurations and designs.
• Identify and propose improvement opportunities for processes and tooling.

Collaboration & Consulting

• Work closely with internal teams across the company.
• Participate in customer-facing consulting missions.
• Communicate effectively with stakeholders, facilitating requirement gathering and change management.

Your Team

You will join a team of ten specialists within the Service & Tooling Integration unit.

You will work closely with experts in middleware, platform management, and service integration and be coached by Cymon Birtles, your direct manager.

Your Profile

Required

• Bachelor's or Master's degree in a relevant field.
• Minimum 3 years of experience in ITSM tool administration or implementation.
• Strong understanding of ITIL processes.
• Experience with workflow engines, CMDB concepts, and asset models.
• Ability to translate business needs into technical configurations.
• Proficiency in French and English (Dutch is a plus).
• Analytical mindset, autonomy, teamwork, and excellent communication skills.

Nice to Have

• Knowledge of BMC Helix platforms.
• Experience with REST / SOAP APIs, XML, JSON.
• Scripting skills (Powershell, JavaScript, SQL).
• Understanding of relational databases (MySQL, MSSQL, Oracle).

To find out more about Huxley please visit www.huxley.com

Compétences linguistiques

• Anglais (atout)

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  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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