Customer Service and Tender Support - Temporary M/V/X

Description de l'entreprise

Our client is a recognized player in the life science industry, operating as part of a medium-sized organization with a strong reputation for delivering quality products and services. They are committed to providing excellent customer service and maintaining high standards in their operations.

Description de la fonction

As a Customer Service and Tender Support professional your responsibilities are:

• Provide exceptional support to customers, addressing inquiries and resolving issues promptly.
• Manage the tender process, ensuring all documentation is accurate and submitted on time.
• Coordinate with internal departments to gather required information for tenders.
• Maintain and update customer and tender records in the system.
• Monitor deadlines and ensure compliance with tender requirements.
• Assist in the preparation of reports related to customer service and tender activities.
• Ensure clear communication with customers and stakeholders throughout the process.
• Contribute to process improvements to enhance efficiency and customer satisfaction.

Profil

A successful Customer Service and Tender Support professional should have:

• Educational background in a relevant field.
• Experience in customer service or tender support, preferably in the life science industry.
• Strong organizational and time management skills.
• Attention to detail and accuracy in documentation.
• Proficiency in relevant software tools and systems.
• Excellent communication skills in English; additional languages are a plus.
• A proactive and solution-oriented mindset.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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