Store Facility Coordinator M/V/X

Description de l'entreprise

Our client is fast-growing international retailer.

Description de la fonction

1. Be the first point of contact for stores

• Respond to questions, issues, and maintenance needs via phone and email.
• Register, follow up, and close tickets in the internal system.
• Ensure each request is handled with care, speed, and professionalism.

2. Coordinate suppliers & service partners

• Contact and manage external service providers for repairs, maintenance, and inspections.
• Verify contracts, request offers, and negotiate timing when needed.
• Monitor the progress of interventions until the job is fully completed.

3. Act as an operational expert

• Spot recurring issues and propose improvements.
• Help build internal guidelines, scripts, and FAQ documents.
• Participate in process improvement projects to enhance our facility operations.

4. Handle critical administrative follow-up

• Prepare daily planning and keep records updated.
• Process offers and invoices.
• Register maintenance and inspection reports.
• Provide reporting to help the team monitor performance.

Profil

Our client is looking for a Shop Facility Coordinator that has:

• Strong communication skills in French & Dutch (phone & email).
• A problem-solving mindset with a "let's fix it" attitude.
• Experience in customer service, sales administration, logistics support, or a similar coordinating role.
• The ability to prioritize and manage multiple requests at once.
• A structured and organised way of working.
• A proactive approach and the ability to stay calm under pressure.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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