Customer Assistance Agent in Brussels (Seasonal) M/V/X

Description de l'entreprise

This company is a well-established organization within the insurance industry, known for its commitment to providing excellent customer service. They offer a supportive environment for its employees to thrive and contribute effectively.

Description de la fonction

As a Customer assistance agent, your responsibilities are:

• Manage and follow up international assistance cases
• Coordinate with foreign partners and service providers
• Arrange bookings (cars, hotels, trains, flights, taxis)
• Handle calls and ensure accurate administrative updates
• Support premium clients and manage related contracts

Profil

A successful Touring Seizoensmedewerker - Bijstandsverlener should have:

• Aligns with values of being human, reliable, positive and innovative
• Communicates fluently in Dutch & French, with strong English skills
• Brings initial experience in customer contact and case handling
• Shows empathy, helpfulness and a calm, solution-driven mindset
• Handles peak moments with resilience and clear communication
• Comfortable with frequent (sometimes complex) calls and diverse stakeholders
• Thrives in a multicultural, multilingual environment
• Open to working a variable schedule from Monday to Sunday between 6:00 and 23:00

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

Envie d'en apprendre davantage sur ce métier ou sur un métier proche de celui-ci ? Parcourez toutes les informations utiles sur Panorama des métiers. Panorama des métiers