CSR M/V/X

Description de la fonction

For a  a global medical technology innovato, we are searching for a dedicated Customer Service Representative.

Key Responsibilities:

• Customer orders management
• Process customer orders accurately and efficiently in the ERP system
• Process material reservation (implants & instruments) for surgeries planned in hospitals
• Invoice hospitals according to procedure
• Coordinate deliveries to and returns from hospitals with logistics team
• Communication with customers, sales team
• Be the primary point of contact for customers and sales team members for inquiries related to orders, deliveries, prices and reimbursement data (RIZIV - INAMI), quotations and others.
• Be point of contact for transporters.
• Handle customer complaints and issues in a professional way and report the issue to the sales representative or any other involved department.
• Communication (email, phone) with Sales Representative and/or Clinical Support representative regarding possible delivery issues (e.g. missing items) for a specific surgery.
• Follow-up back-orders and inform Sales Team.
• CRM : Maintain accurate customer records and master data.

Profil

• Bachelor's degree or equivalent professional experience in customer service, administration, or logistics, preferably in healthcare sector.
• Strong written and verbal communication skills in Dutch/French, Fluency in English is a plus
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience with ERP system is an added value
• Experience in a similar function in the healthcare or medical device industry
• Accuracy and attention to detail, well-organized, good planner that keeps overview
• Problem-solving minded, customer oriented, helpful
• Ability to perform under pressure
• Collegial

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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