Customer Service & Purchase Analyst M/V/X

Description de l'entreprise

Our client operates in the chemical sector and is recognized for reliable product quality, technical expertise, and strong customer partnerships.

Description de la fonction

* Customer Service & Order-to-Delivery (Inbound Flow)

• Manage incoming purchase orders and ensure accurate entry into ERP systems.
• Coordinate inbound deliveries with logistics and suppliers to ensure timely arrivals.
• Handle supplier communication (phone/email) and provide clear, professional support.
• Monitor order and delivery status; proactively resolve supply issues to ensure continuity.
• Follow up on backorders, delays, and discrepancies (quantity, quality, documentation).

* Purchase Analysis & Reporting

• Prepare and update procurement forecasts in collaboration with the purchase team.
• Track and analyze key KPIs (supplier performance, delivery reliability, price evolution, stock levels).
• Provide regular reports and dashboards to management.
• Identify opportunities for cost savings, process improvements, and supply chain efficiency.

Profil

We are looking for a Customer Service & Purchase Analyst that :

• Bilingual Dutch/French (spoken & written); good knowledge of English is an asset.
• Minimum 2-3 years of experience in order management, procurement support, supply chain, or purchase analysis.
• Strong analytical mindset with proficiency in Excel and ERP systems.
• Excellent communication skills and ability to manage multiple priorities.
• Detail-oriented, proactive, and comfortable working in a fast-paced environment.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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