Onsite IT-Technician H/F/X

Description de la fonction

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

IT Support Technician (On-site, Level 2) We are looking for an experienced, organized, and proactive IT Support Specialist to provide on-site Level 2 support in Leuven. The focus is on Microsoft Entra, Active Directory, Windows enrollment, basic Intune administration, and remote user support. You will follow established procedures, help build our knowledge base, and contribute to small IT projects. Key Responsibilities: On-site Support: Troubleshoot and diagnose hardware, software, and network issues for end users; Perform emergency repairs and preventive maintenance; Support installation and inspection of complex systems with guidance as needed. Identity & Access Management: Manage and support Microsoft Entra, M365, and Active Directory (user lifecycle, group policies, permissions); Ensure authorized access to system resources. Windows Enrollment & Intune: Handle Windows device enrollment and provisioning; Provide basic administration and troubleshooting for Microsoft Intune. Network & Infrastructure: Provide basic support for LAN/WAN/Wi-Fi troubleshooting; Assist with network equipment checks and escalate complex issues. Service Desk Process: Follow IT service desk processes and best practices; Ensure timely and accurate ticket handling and documentation; Update and create knowledge base documents. Operational Excellence: Follow company procedures, policies, and regulatory requirements; Document solutions and contribute to the IT knowledge base; Participate in continuous improvement initiatives. Collaboration & Projects: Work closely with IT colleagues and business users; Support small-scale IT projects as assigned. Audio & Video: Experience with MS Teams & Zoom is a plus.

Profil

1-3 years' experience in IT support, preferably in a Level 2 or similar role; Strong hands-on experience with Microsoft Entra and Active Directory; Experience with Windows device enrollment and basic Intune administration; Excellent troubleshooting and communication skills; Organized, detail-oriented, and able to follow procedures; Experience with IT ticketing systems and documentation; Ability to work independently and collaboratively; Fluent in Dutch (spoken and written); ITIL Foundation certificate required. Desired Competencies: Ensures accountability and follows through on commitments; Tech savvy and eager to learn new technologies; Effective communicator and collaborator; Able to manage complexity and optimize work processes. Education: Bachelor's degree in IT or equivalent experience. Additional Information: On-site presence required; Adherence to company quality, safety, and environmental standards is mandatory; Occasional after-hours support or project participation may be required; Stand-by policy: stay with our emergency mobile phone in case of issues (so far, 3 incidents in the last 3 months).

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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