Customer Service Representative H/F/X

Description de la fonction

Qu'allez-vous faire?

In a fast-paced and international environment, you play a key role in ensuring that customer orders are processed accurately and delivered on time.

You coordinate the full order process from A to Z: order entry in SAP, follow-up, delivery, and documentation. You work closely with multiple stakeholders such as Sales, Supply Chain, Finance and international teams.

You are responsible for preparing and validating export and shipping documents (including sea freight), ensuring compliance with procedures and avoiding operational issues.

You monitor order progress, anticipate problems and act quickly to resolve delays, errors or claims.

You are at the center of the operation, ensuring everything runs smoothly.

Qui êtes-vous?

• Strong communication skills and ability to manage multiple priorities
• Solution-oriented, proactive and detail-focused mindset
• Team player, comfortable in an open desk environment
• Autonomous with a hands-on approach

Formation: Bachelor's degree or equivalent through experience

Connaissances professionnelles: 1 to 3 years of experience in an international (customer service or administrative) environment
Good knowledge of SAP and MS Office (Excel, Teams, Power BI.)
Knowledge of Incoterms and payment terms (e.g. letters of credit)

Connaissances linguistiques: Fluent in English (mandatory)
Italian, Spanish or any additional language is a strong plus

Attestations: Not required

Qu'est-ce que nous vous offrons?

• An attractive salary aligned with the petrochemical sector
• Training and growth opportunities within a stable international company
• Temporary contract (± 3 months) with possibility of extension
• Flexible working hours and sliding schedule (work-life balance)
• Open, professional and collaborative work environment

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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