Air Import Agent M/V/X

Description de la fonction

As an Air Import Agent, you ensure the accurate, compliant, and timely handling of international air import shipments. You work in a structured, process-driven environment where customer service, operational precision, and teamwork are essential. This role serves as the entry point for a long-term logistics career, with clear internal growth opportunities toward Lead, Supervisor, and Manager positions.

• Manage the full operational flow of air import shipments from arrival to final delivery.
• Ensure accurate and timely data entry in internal systems, including proprietary tools and SAP.
• Track and trace shipments and proactively communicate updates to customers and internal teams.
• Follow daily workflows to maintain consistency and compliance.
• Coordinate timely delivery of freight to customers and partners.
• Prepare and send documentation required for customs clearance.
• Ensure accurate and timely billing to customers and service providers.
• Communicate professionally with customers to arrange international shipments and meet service expectations.
• Maintain strong relationships with airlines, trucking companies, and other logistics partners.
• Follow all internal procedures and comply with external regulations.
• Identify opportunities to improve efficiency within the department.
• Ensure customer SOPs are followed and updated when needed.
• Meet KPI standards as defined by company procedures.
• Maintain timely communication with overseas offices and partners.

Profil

• 6 months to 1 year of experience in logistics or airfreight, or equivalent education.
• Knowledge of air import documentation is an advantage.
• Strong communication and interpersonal skills; able to listen, understand, and respond clearly.
• Proactive mindset with strong organizational abilities.
• Solid computer skills (Excel, Word, PowerPoint).
• IATA certification is a plus.
• Fluent in English and Dutch.
• Eligible to work in Belgium.
• Reports to the Air Import Lead Agent, Supervisor, and Manager.

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Aucune connaissance
  • Écrire : Aucune connaissance
  • Lire : Aucune connaissance
  • Parler : Aucune connaissance

Avantages du poste

• Starting salary €3,000-€3,200 gross per month
• Meal vouchers (€10/day)
• Eco vouchers (€250/year)
• Hospitalisation insurance
• Pension fund contribution (1% of annual gross salary)
• Employee stock purchase plan
• Bike leasing available after 6 months
• Professional, process-driven work environment with clear procedures and hierarchy
• International team with English as the main internal language
• Business dress code
• Working hours: Mon-Thu 08:00-16:30, Fri 08:00-16:00
• Telework up to 26 days/year
• Clear internal growth path

(VG 2038/U - W.DISP 938 VG 2089/U - W.DISP 1067 VG 2214/U - W.DISP 1322)

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