IT Process Manager H/F/X

Description de l'entreprise

Talencia is a Belgian recruitment consultancy specialized in providing permanent & freelance IT staffing. Talencia's name reflects our commitment to you - a business partnership designed to make the best match between clients and talents. Our experienced recruitment consultants have an extensive knowledge in the IT field. They will work in close collaboration with you in order to provide you with the highest quality service. We at Talencia understand the needs and expectations of both our clients and talented IT professionals seeking contract work. We consider every assignment as unique and experience has taught us the importance of flexibility, in order to adapt to client's requirements in a rapidly evolving market trends. Through a dedicated and bespoke candidate service, Talencia works with you, to find the company/organization to match your career aspirations and talents

Description de la fonction

Job Description - IT Process Manager (Freelance / Permanent)

As part of a strategic initiative focused on IT process improvement and compliance with European regulations such as DORA, we are looking for an IT Process Manager 
 
This is a new position built from scratch, as these responsibilities are currently distributed across multiple teams.

Mission

You will be responsible for analyzing, documenting, and improving IT processes, as well as implementing controls and ensuring alignment with internal guidelines.

Key Responsibilities

• Analyze existing IT processes
• Document processes based on internal guidelines (±40 guidelines to implement)
• Identify gaps between current and target state
• Define and implement remediation actions
• Set up and formalize internal controls
• Define clear procedures (what to do, how, timelines, responsibilities)
• Contribute to the creation of a large documentation framework (100+ documents)
• Collaborate with internal stakeholders to gather information
• Support continuous improvement initiatives
• Adapt processes during ongoing changes and transformations

Profile

• Proven experience in IT process management and documentation
• Strong ability to structure and formalize complex processes
• Experience in regulated environments (insurance is a strong plus)
• Good understanding of EU regulations, including DORA
• Autonomous, structured, and detail-oriented
• Strong writing and documentation skills
• Bilingual FR or NL + ENGLISH 

• No specific tools imposed
• Experience with ITSM or process/documentation tools is a plus

📍 Conditions

• Duration: Long-term
• Start date: ASAP
• Work setup: Flexible, remote possible depending on workloa

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
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• Néérlandais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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