Freelance Business Process Lead M/V/X

Description de l'entreprise

Our client is rebuilding its B2B digital infrastructure from the ground up. This project will replace our legacy webstore with a modern Adobe Commerce platform, supported by a custom middleware layer and deep integrations with Sage ERP, Akeneo PIM, Salesforce CRM, and our warehouse management systems - across 8 European markets.

Description de la fonction

- Author Product Descriptions and functional specifications for all programme deliverables, ensuring each sprint

output is documented, validated, and traceable to business requirements.

- Lead business process analysis across the full Order-to-Cash cycle: ordering, pricing, credit management,

catalogue, returns, invoicing, and discount management - for all 8 EU markets.

- Identify and document gaps between current ERP workflows and the target platform; collaborate with the ERP

team to define and agree system configuration requirements.

- Plan and lead User Acceptance Testing (UAT) for each sprint; act as the primary UAT sign-off authority in

collaboration with the Delivery Manager/Product Owner.

- Facilitate focused, decision-oriented workshops with business stakeholders across commercial, logistics, finance,

and customer service functions.

- Design and communicate business change requirements to operational teams in Belgium, Germany, France, Spain,

Italy, Poland, and Hungary ahead of each market go-live.

- Validate platform configuration against documented business requirements and maintain an up-to-date process

change log throughout the programme.

- Support the Delivery Manager/Product Owner with backlog refinement, ensuring user stories accurately reflect

process requirements and acceptance criteria are clearly defined.

Profil

- Minimum 6 years in business process analysis, functional consultancy, or a senior BA role within a B2B distribution,

wholesale, or manufacturing environment.

- Strong understanding of Order-to-Cash processes and their translation into ERP and e-commerce platform

configuration; experience with Sage X3, SAP, or equivalent ERP systems is a strong advantage.

- Experience working on B2B e-commerce platform programmes - ideally Adobe Commerce / Magento 2 - with a

structured approach to requirements, UAT, and process change.

- Familiarity with PRINCE2 methodology, specifically Product Descriptions, stage gate outputs, and structured

requirements management.

- Excellent facilitation and stakeholder engagement skills: proven ability to run productive workshops, drive

decisions, and manage diverse cross-functional groups.

- Structured, detail-oriented mindset combined with clear written and verbal communication skills.

- Fluency in English required; German, French, or Dutch advantageous given the multi-market scope.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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