Customer service medewerker petrochemie M/V/X

Description de l'entreprise

For an international player in the field of chemicals, we are currently looking for a customer service representative.

• A first working experience in an international environment?
• An Excellent knowledge of English.

Than you might be the person we are looking for!

Description de la fonction

Are you detail-oriented and motivated by keeping international customers satisfied? As a Customer Service Representative Export, you are the key contact for clients abroad and ensure smooth communication throughout the order process. You coordinate orders from intake to delivery and make sure all export documentation is accurate and complete. With your proactive mindset, you resolve issues quickly and keep customers informed at every step.

What does your day look like as a Customer Service Representative?

• Support in the coordination and follow-up across all CPChem departments including order input, product availability, delivery, invoicing and documentation handling
• Responsible for timely and accurate processing of sales orders/quotations in SAP
• Accurately and efficiently complete necessary export documents for custom/international purposes
• Responsible for handling returns & complaints and maintaining contact with major stakeholders such as Customers, Sales Managers, Materials Management Coordinators, Logistics Coordinators, Finance Department, CSR's
• Keep the customer informed of the order status (SAP, Power BI)
• Provide support to Sales and Marketing and provide relevant data and reports to Sales and Marketing e.g. order status, delivery status, critical issues etc.
• Attend weekly meetings with stakeholders

This is a temporary job until June/July with a chance on prolongation until December, depending the workload of the project.

Profil

The Customer Service Representative we're looking for has the following profile:

• Bachelor degree or equivalent by experience
• Preferably a first working experience in an international environment          
• Meticulous, accurate in the processing of documents/data
• Computer literate: SAP, MS Office tools e.g. Excel, Teams, PowerBI
• Knowledge of incoterms/Bill of lading and payment terms (letter of credit) is preferred.
• Able to and interested in providing administrative support/customer service
• Good communication skills and able to manage multiple priorities successfully
• Problem-solving team-player with a hands-on mentality and a pro-active mindset

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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