Customer Service Representative M/V/X

Description de l'entreprise

This is a full-time permanent position (40 hours/week) based in Zaventem.

Description de la fonction

Key Responsibilities:

• Manage the full order-to-cash flow and ensure a high level of customer service for French-speaking B2B clients;
• Process and manage orders in Oracle;
• Handle incoming and outgoing communications to resolve customer requests quickly and efficiently;
• Maintain and update the customer database, ensuring accuracy of information in the system;
• Collaborate with internal teams such as logistics, sales, and finance to ensure smooth order processing;
• Keep customers regularly informed about the status of their orders, follow up where needed, and monitor delivery timelines;
• Propose solutions in case of issues and contribute to the improvement of internal processes.

Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at https://www.roberthalf.com/be/en/privacy.

Profil

Your Profile:

• Fluent in French, English, and Spanish (both written and spoken);
• Knowledge of Portuguese is a strong plus;
• Previous experience in Customer Service and the order-to-cash process is required;
• Excellent communication and interpersonal skills, with a strong customer-service mindset;
• Must be based in Belgium and able to commute to Zaventem;
• Team player with a proactive attitude and solution-oriented approach;
• Good command of MS Office and CRM systems.

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Portugais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

• Espagnol (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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