Product Expert Engineer M/V/X

Description de la fonction

As a Product Expert in Technical Support, you are the go-to person for technical questions on assigned platforms. You act as the interface between customers, service, sales, and global solutions teams, ensuring timely and effective problem resolution. Your work empowers customer satisfaction through expert troubleshooting, technical support, and knowledge sharing.

Key responsibilities include:

• Provide technical support, remote and telephone service for customers and Field Service Engineers.
• Troubleshoot and resolve technical issues, ensuring timely case management.
• Support clarification for offers, spare parts, and estimate service time.
• Deliver and develop technical training materials and tools.
• Actively manage escalations, ensuring long-term structural solutions.
• Support new product integration and ensure field service engineers are prepared before launch.
• Contribute to safety-first practices across the team, company, and customer sites.
• Balance your time effectively: on-site service (~20%), desk support (~40%), process improvement (~20%), and training (~20%).

Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.

Profil

Must-have:

• Bachelor's degree in Electrical or Electro-Mechanical Engineering (or equivalent experience).
• 3-5 years of technical support experience, ideally with air- or belt-based machines.
• Proficient in English.
  Any additional languages are welcome.

Learnable in the role:

• Advanced troubleshooting of TOMRA-specific platforms.
• Development of technical training tools and documentation for global teams.
• Remote diagnostics and virtual service techniques.

If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.

Avantages du poste

• Hybrid working policy.
• Hospitalization insurance with dental care (for you and your family).
• Group insurance (life, retirement, disability).
• Access to share purchase program.
• Bonus based on personal and company performance.
• Meal vouchers and eco-cheques.
• 20 vacation days + 6 ADV days per year.
• Travel and overnight allowance.
• Laptop, mobile phone, and toolbox.
• Company car (for private use as well).

DE&I Statement

TOMRA is proud to be an Equal Opportunity Employer and strongly supports diversity in the workplace. We do not discriminate based on age, gender identity or expression, race, national origin, sexual orientation, disability, or any other characteristic protected by law.

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