Store Facility Coordinator M/V/X

Description de l'entreprise

This opportunity is within a well-established retail organization known for its customer-focused approach and extensive store network. The company operates as part of a structured and professional environment, maintaining a significant presence in the industry.

Description de la fonction

As a Store Facility Coordinator, you play a key role in ensuring that our stores run smoothly every single day. You are the central point of contact for all facility-related questions, issues and requests, working closely with store teams, internal departments and external suppliers.

You don't just solve problems, you coordinate, follow up and improve processes, making a real impact on the store experience for both colleagues and customers.Facility coordination & stakeholder contact

• Act as the first point of contact for facility-related questions, issues and requests from stores and internal stakeholders
• Register, follow up and close tickets in line with internal SLAs
• Coordinate interventions with external suppliers, landlords and internal teams
• Ensure maintenance and repair works are planned, executed and followed up correctly
• When needed, check contracts and align with service providers on scope, timing and execution

Process improvement & expertise

• Actively share knowledge and information within the team
• Identify recurring issues, bottlenecks and improvement opportunities
• Help develop FAQs, scripts and standard responses based on real-life cases
• Contribute to projects and pilots aimed at improving processes, tools and ways of working

Administration & reporting

• Maintain a clear overview of planning and priorities
• Request and process offers and invoices
• Register and follow up maintenance and inspection reports
• Provide reporting within your area of responsibility

Profil

Your background

• Around 2 years of relevant experience in a service desk, facility, coordination or support role
• Strong communication skills in the local language (spoken and written); English is a plus
• Comfortable working with different systems and tools and quick to learn new applications

Your mindset

• Pragmatic, hands-on and well organised
• Able to keep overview and priorities, even under time pressure
• Service-oriented and solution-driven
• A clear communicator who enjoys working with different stakeholders
• Team player with a proactive attitude

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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