Customer Service OTC Zaventem English/Dutch M/V/X

Description de l'entreprise

Our client is a reputable organization in the Life Science industry, known for its commitment to quality and innovation. As a medium-sized company, they focus on delivering cutting-edge solutions and value to their customers, fostering an environment of professional growth.

Description de la fonction

As a Customer Service OTC, your responsibilities are:

• Manage end-to-end order-to-cash processes, ensuring accuracy and efficiency.
• Serve as the main point of contact for customers, addressing inquiries and resolving issues promptly.
• Process customer orders and ensure timely delivery in line with company standards.
• Collaborate closely with internal departments to streamline workflows and enhance customer satisfaction.
• Maintain accurate customer records and ensure data integrity.
• Monitor inventory levels and coordinate with logistics to fulfill customer needs.
• Prepare and analyze reports related to customer orders and service levels.
• Support continuous improvement initiatives to enhance the efficiency of the customer service department.

Profil

A successful Customer Service OTC should have:

• Fluency in both English and Dutch, with strong communication skills.
• A background in customer service, preferably within the Life Science industry.
• Proven ability to manage order-to-cash processes efficiently.
• Proficiency in SAP.
• A detail-oriented mindset and a proactive approach to problem-solving.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A customer-focused attitude with a commitment to delivering excellent service.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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