Night Receptionist H/F/X

Description de l'entreprise

The Dominican is a 4* deluxe design hotel, a destination for elegance in the historical centre of Brussels. The Dominican is the first member of Design Hotels¿ in Belgium, distinguishing itself by offering a unique product and indulgent hospitality.
The hotel offers 150 rooms, 3 meeting salons, a gym with sauna & hammam, a restaurant, bar & terrace.

Description de la fonction

Objectives and tasks
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Guest Relations:
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Establish permanent contact with guests, providing optimal information in foreign languages on various topics.
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Reception and Operations:
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Perform daily reception duties and supervise general operations, both independently and in collab-oration with colleagues.
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Communication and Assistance:
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Operate the telephone exchange.
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Greet, inform, and direct visitors to hotel guests or staff members.
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Financial Transactions:
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Record payments using an automated cash register system. If necessary, bill for services ordered outside the hotel by guests.
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Check cash and credit card receipts and count the till at the end of each shift.
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Reservation Management:
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Encode individual and group reservations.
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Follow procedures for lost property, parcels (sending and receiving), and credits.
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Order and Security:
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Maintain general order and security within the property.
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Ensure night closing, night auditing, and all related activities.
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Work Environment Maintenance:
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Keep the front and back office clean and tidy, ensuring all equipment is in perfect working order; contact technical or housekeeping for repairs if necessary.
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Understand and operate front office equipment, taking appropriate action in case of errors or tech-nical faults.

Profil

Qualifications & requirements
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Diplomatic
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Analytical
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Structured
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Multilingual (bilingual NL/FR, NL/ENG or FR/ENG is a must)
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Having perfect writing and speaking skills
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Having an eye for detail

Compétences linguistiques

• Anglais (requis)

  • Comprendre : Expérimenté + (C2)
  • Écrire : Expérimenté + (C2)
  • Lire : Expérimenté + (C2)
  • Parler : Expérimenté + (C2)

Avantages du poste

What we offer:
In return for your hard work and your engagement you can look forward to a salary commensurate with your experience, motivation, and commitment including:
Compensation and Benefits:
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Competitive Salary: Based on industry standards and experience.
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Regular Shifts: Consistent and predictable work schedule.
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Public Transport Reimbursement: Full reimbursement of public transportation costs.
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Exclusive Perks: One free night per year and staff discounts at Carlton Group hotels, including Design Hotels worldwide.
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Nutritious Meals: Access to fantastic and healthy meals during shifts.
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Uniform: Provided by the company.
Additional Opportunities:
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Cultural Experience: Immerse yourself in The Dominican experience.
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International Exposure: Work for a globally recognized company.
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Team Environment: Join a supportive team of 47 amazing colleagues.
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Career Development: Opportunities for professional growth and advancement.
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Company Culture: Be part of a dynamic and expanding corporate culture.

Informations supplémentaires

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