Service Desk Agent - First Line Support M/V/X

Description de la fonction

Join a thriving environment where your skills will directly contribute to providing top-notch support in the dynamic field of IT services. We are seeking dedicated professionals eager to enhance user experiences and streamline service delivery for internal clients.

As the ideal candidate, you are an enthusiastic Service Desk Agent committed to resolving issues and ensuring customer satisfaction. If you thrive in a fast-paced setting and have a knack for problem-solving, this opportunity might be the perfect fit for you.
 

• You ensure the availability of the service desk by handling incoming calls, portal requests, and emails.
• You address complex incident and request inquiries from internal staff.
• You provide on-site and phone support for hardware and software issues.
• You analyze reported malfunctions and change requests regarding computers and applications.
• You prioritize your tasks using the Service Management Tool, adhering to ITIL standards.
• You maintain relevant, high-quality, and timely communication to sustain service levels.
• You participate constructively in Service Support team meetings.
• You collaborate with your team to meet designated targets and escalate issues when necessary.

Profil

What are we looking for?

• You are highly customer-oriented and enjoy helping people solve IT issues.
• You have 2-3 years experience in first-line or second-line service desk support.
• You have working knowledge of: Windows environments, Networking basics, Telephony, Citrix
• You are comfortable working with ticketing and service management tools and overall ITIL-based service processes
• You work confidently with Microsoft Office applications.
• You take initiative, think in solutions, and communicate clearly with both users and colleagues.
• You can organize your own work while remaining a reliable team player.
• You are not afraid of administrative follow-up and documentation.

• You are fluent in Dutch, French, and English, both spoken and written.

   

Compétences linguistiques

• Néérlandais (atout)

  • Comprendre : Elémentaire (A)
  • Écrire : Elémentaire (A)
  • Lire : Elémentaire (A)
  • Parler : Elémentaire (A)

Avantages du poste

What do we offer?

Location: Kortenberg (on site, no remote work)

Working hours: Fixed schedule between 08:00 and 17:00, Monday to Friday

Start date: As soon as possible

Duration: Until end of March 2026

Contract: Freelance 

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