Order Management Specialist M/V/X

Description de l'entreprise

Our client is a well-established organization within the industrial/manufacturing sector, known for their commitment to quality and customer satisfaction. They are a medium-sized company that values operational excellence and innovative solutions.

Description de la fonction

As an Order Management Specialist, you will be responsible for managing customer orders from entry to delivery, ensuring accuracy, smooth coordination, and excellent customer communication.

Tasks:

• Process and manage customer orders from order entry to final delivery
• Check pricing, product availability, lead times, and delivery conditions
• Communicate with customers regarding order status, delays, and shipment details
• Coordinate with logistics, supply chain, warehouse, and sales teams
• Handle order changes, cancellations, returns, and delivery issues
• Maintain accurate data in ERP systems (SAP or similar)
• Support invoicing checks and administrative follow-up
• Prepare reports and contribute to process improvements

Profil

• Experience in order management, customer service, or a similar role is a plus, not a must
• Junior profiles with relevant studies (e.g., Business, Logistics, Administration) and ERP/SAP knowledge are also encouraged to apply
• Strong communication skills in Dutch and English
• Customer-focused mindset with a proactive, solution-oriented approach
• Excellent attention to detail and strong organizational skills
• Ability to work with deadlines and manage multiple priorities
• Good command of MS Office; ERP experience (SAP) is a strong asset

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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