Operations & Customer Support Coordinator M/V/X

Description de l'entreprise

Our client is a small-sized company operating in the retail industry, committed to delivering high-quality products and services to its customers. They value precision and customer satisfaction, ensuring a professional and efficient service experience.

Description de la fonction

We're looking for a versatile and service-minded Operations & Customer Support Coordinator to strengthen a small, friendly team. This role is perfect for someone who enjoys variety, takes ownership, and likes combining customer interaction with practical and administrative tasks.In this position, you will play a key role in ensuring smooth daily operations. Your tasks will include:

• Handling incoming customer inquiries regarding orders, deliveries, and general support
• Managing the full return process: arranging pick-ups, receiving and checking returned items, issuing credit notes, and coordinating internal follow-up
• Preparing and organizing materials needed for external or internal activities
• Coordinating after-sales service for products requiring repair: sending items to service partners, tracking progress, and ensuring timely return to customers
• Supporting the team with various operational and administrative tasks

Profil

A successful Operations & Customer Support Coordinator should have:

• You are customer-oriented, friendly, and comfortable communicating by phone
• You speak Dutch fluently and have a very good command of French
• You are organized, structured, and able to manage your time efficiently
• You enjoy teamwork and are flexible and proactive
• You have good knowledge of Word and Excel

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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