German Customer Service Representative M/V/X

Description de l'entreprise

Our client is a medium-sized company operating in Medical devices.

Description de la fonction

As a German Customer Service Representative your responsibilities are:

• Handle customer inquiries and provide solutions in a timely and professional manner.
• Respond to emails, phone calls, and chat messages in German and English.
• Process customer orders and track shipments in the system.
• Assist in resolving complaints and escalating issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Contribute to the improvement of customer service processes.
• Stay updated on company products and services to offer informed assistance.

Profil

A successful German Customer Service Representative should have:

• Fluency in German and English, both written and spoken.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and customer service software.
• A customer-focused mindset with problem-solving abilities.
• An organized and detail-oriented approach to tasks.
• The ability to work effectively in a team environment.

Compétences linguistiques

• Français (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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