Customer Service & Sales Analyst M/V/X

Description de la fonction

Our client is a medium-sized company operating in the industrial/manufacturing sector. They are committed to delivering high-quality products and excellent service to their customers.

Your ResponsibilitiesCustomer Service & Relationship Management

• Serve as a trusted contact for customers in Dutch, English, and French.
• Handle inquiries related to products, orders, pricing, availability, and delivery.
• Ensure a smooth customer experience by proactively communicating updates and resolving issues.

Sales Support & Operational Coordination

• Prepare and process quotations, orders, and customer documentation.
• Support the sales team with administrative tasks and commercial follow-up.
• Coordinate with logistics, planning, and technical teams to ensure timely execution.
• Monitor open orders, delays, and customer requests, taking initiative to solve bottlenecks.

Sales Analysis & Reporting

• Prepare sales reports, dashboards, and performance analyses to support strategic decisions.
• Track KPIs such as order volumes, customer trends, delivery performance, and margin evolution.
• Identify patterns, risks, and opportunities and present insights to management.
• Support forecasting, budgeting, and pipeline analysis.
• Contribute to process improvements based on data-driven insights.

Profil

• You speak Dutch, English, and French fluently.
• You have several years of experience in customer service, sales support, or order management, ideally in an international or technical environment.
• You have strong analytical skills and enjoy working with data, reports, and KPIs.
• You're comfortable with Excel and digital tools; experience with ERP/CRM systems (SAP, Dynamics, Navision.) is a plus.
• You're organized, detail-oriented, and able to manage multiple priorities.
• You communicate clearly and professionally with customers and colleagues.
• You're proactive, solution-oriented, and ready to take ownership in a mid-management role.
• You enjoy working in a collaborative environment and supporting continuous improvement.

Avantages du poste

Our client offers :

• A strategic, visible role with real impact on customer satisfaction and commercial performance.
• A dynamic, international environment where your ideas are valued.
• Opportunities for professional development and internal growth.
• A competitive salary package with attractive benefits.

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