IT Support Analyst H/F/X

Description de l'entreprise

Our client is an international company specializing in healthcare technology and software solutions for medical laboratories. Through innovative systems, the company supports laboratories around the world in improving efficiency, connectivity, and the management of diagnostic data.

If you recognize yourself in this opportunity, we look forward to meeting you and supporting you throughout the recruitment process - we are here for you, at your service.

You are perfect just the way you are, no matter who you are or where you come from. At Unique, diversity and inclusion are values we truly prioritize. Here, you can thrive while embracing your individuality.

Description de la fonction

Looking to join a dynamic international company in Brussels and take on a stimulating IT role with real impact? We are looking for an IT Support Analyst to provide key technical support to our global teams and work closely with our US-based IT department.

• Serve as the first point of contact for IT support requests via ticketing system, email, chat, and phone
• Resolve Tier 1 technical issues independently and assist with Tier 2 support
• Manage employee onboarding and offboarding, including hardware deployment and system access configuration
• Perform basic system administration tasks such as user and group management in Active Directory and Entra
• Assist with patch management and maintenance for endpoints and approved applications
• Conduct account audits and access reviews
• Identify and resolve technical issues related to software applications, workstations, servers, and network systems
• Support infrastructure and platform teams during system upgrades, deployments, and maintenance windows
• Maintain clear documentation of IT procedures and troubleshooting steps
• Provide guidance and training to end users to help them become more self-sufficient with company technologies

Profil

• Minimum 2 years of experience in IT support, service desk, or technical support roles
• Hands-on experience with : Windows operating systems, Microsoft 365 administration, Active Directory / Entra fundamentals
• Knowledge of Linux or macOS is considered a plus
• Strong technical troubleshooting skills
• Excellent communication and customer service skills
• Ability to follow and enforce IT processes and security guidelines
• Fluent English is mandatory (daily interaction with US teams)
• Associate degree or Bachelor's degree in Computer Science or a related field
  or equivalent relevant professional experience.

Compétences linguistiques

• Anglais (atout)

  • Comprendre : Expérimenté - (C1)
  • Écrire : Expérimenté - (C1)
  • Lire : Expérimenté - (C1)
  • Parler : Expérimenté - (C1)

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