Customer Experience Specialist M/V/X
Référence 5792168 | Créé le 18 mars 2026
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Are you an experienced customer service professional who thrives in a fast-paced, problem-solving environment? Do you enjoy being the key point of contact for clients and making a real impact on their experience? We are looking for a Customer Experience Specialist to join this team. In this role, you will act as a trusted partner for the dealer network, ensuring their needs are handled quickly, professionally, and with a strong customer-first mindset. You will play a critical role in managing and expediting back-order requests, helping dealers receive the right parts at the right time. Your ability to communicate clearly, prioritize effectively, and resolve issues proactively will directly influence customer satisfaction. Your responsibilities: - Act as the primary point of contact for dealer inquiries via the collaboration platform - Deliver fast, clear, and solution-oriented responses to dealer requests - Take ownership of back-order expediting, ensuring timely follow-up and resolution - Build strong relationships with dealers and internal stakeholders across the supply chain - Understand customer challenges and proactively provide solutions that improve their experience
- Temps de travail : Temps plein
- Type de contrat : Durée indéterminée
- Famille de métiers : Commerce et support à la vente / Représentation commerciale
Description de la fonction
Our client is an international company that distributes goods from Belgium and is a global leader in its sector.Are you an experienced customer service professional who thrives in a fast-paced, problem-solving environment? Do you enjoy being the key point of contact for clients and making a real impact on their experience? We are looking for a Customer Experience Specialist to join this team. In this role, you will act as a trusted partner for the dealer network, ensuring their needs are handled quickly, professionally, and with a strong customer-first mindset. You will play a critical role in managing and expediting back-order requests, helping dealers receive the right parts at the right time. Your ability to communicate clearly, prioritize effectively, and resolve issues proactively will directly influence customer satisfaction. Your responsibilities: - Act as the primary point of contact for dealer inquiries via the collaboration platform - Deliver fast, clear, and solution-oriented responses to dealer requests - Take ownership of back-order expediting, ensuring timely follow-up and resolution - Build strong relationships with dealers and internal stakeholders across the supply chain - Understand customer challenges and proactively provide solutions that improve their experience
Profil
- Proven experience in customer service, client support, or account coordination OR you are a young potential with a degree in logistics/supply chain. - Strong communication skills in English. Dutch is an asset. - A proactive, customer-first mindset with excellent problem-solving skills. - Ability to manage multiple priorities in a dynamic environment. - Experience in supply chain, logistics, or technical environments is a plus.Compétences linguistiques
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Néérlandais (atout)
- Comprendre : Expérimenté - (C1)
- Écrire : Expérimenté - (C1)
- Lire : Expérimenté - (C1)
- Parler : Expérimenté - (C1)
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Attention, un employeur ne peut pas vous demander de lui communiquer des données sensibles. En savoir plus.
Si vous avez une remarque sur cette offre, n'hésitez pas à nous la communiquer via ce formulaire de contact.
Comment postuler ?
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Nom de l'employeur
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STEPSTONE
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Personne de contact
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Belgium Stepstone
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Mode de présentation
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postuler via le site Web
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Website
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Site de l’employeur |